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Geosmashing
Joined: 25 Apr 2014 Posts: 36 Location: Ottawa, Canada
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Link Posted: Fri Mar 06, 2015 11:50 pm Post subject: BeerToolsPro frustrations |
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This really frustrates me. After evaluating both BeerTools & BeerSmith, and I decided to purchase BeerToolsPro. But dealing with their website was an ordeal. I had to switch browsers and give up on using a coupon code to get it to work.
Anyone else have this experience? I was constantly running into "your cart is empty!" error messages during checkout.
But here's the worst part: I was using the trial version, which had expired, before I decided to buy the full version. After "unlocking" my trial copy, I see that my detailed notes for my last four brews are gone! Poof.
I think I want my $30 back.
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Geosmashing
Joined: 25 Apr 2014 Posts: 36 Location: Ottawa, Canada
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Link Posted: Sat Mar 07, 2015 12:38 am Post subject: |
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Nevermind.. I'm an idiot. I had saved newer copies of my recipes elsewhere. The notes are intact!
I maintain my original complaint about their website though
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kal Forum Administrator
Joined: 12 Dec 2010 Posts: 11122 Location: Ottawa, Canada
Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter
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Link Posted: Sat Mar 07, 2015 2:50 pm Post subject: |
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I remember it not being obvious either. I only use BeerToolsPro for recipe creation and inventory management (especially hops - I know exactly how many lbs of each I have around). It works well for that. I ignore everything that has to do with process/equipment setup. It's confusing and I don't see the value.
Kal
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