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"SMTP.php" errors

 
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kal
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Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Mon Feb 09, 2015 9:21 pm    Post subject: "SMTP.php" errors Reply with quote


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FYI: Some of you may have noticed occasional "SMTP.php" errors when posting over the last couple of months. That's because there's occasional errors between our server and the email service (SendGrid.com) I pay for to have forum email notifications sent. For whatever reason, about 5% of the time our server is unable to open an SMTP socket over at SendGrid in order to send that notification email.

Posts are still getting posted, it's simply that about 5% of the time you'll get bounced to an error message page instead of your post. No need to post again (though I've noticed that some have). I want to get this fixed to avoid the confusion, and to ensure that people still continue to receive their forum email notifications of course.

I have both sides working looking at the routing paths and they've noticed some oddities with the way traffic's routed by their internet service providers, so we hope to have this cleared up soon.

Kal

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kal
Forum Administrator



Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Sun Mar 15, 2015 1:16 am    Post subject: Reply with quote

I've been working with our hosting provider for weeks now to resolve this and it appears it may be finally fixed. Seems it was some sort of hard to pinpoint DNS routing error. DNS's were moved to different machines and the problems seem to have gone (at least they have over the least ~day or so).

Kal

_________________
Our new shop with over 150 new products: shop.TheElectricBrewery.com
We ship worldwide and support our products and customers for life.
Purchasing through our affiliate links helps support our site at no extra cost to you. We thank you!
My basement/bar/brewery build 2.0
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View user's photo album (21 photos)
kal
Forum Administrator



Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Tue Mar 24, 2015 2:30 am    Post subject: Reply with quote

Some network changes were made at the hosting company and we've been 8 days now without any SMTP errors... fingers crossed, but it looks like it's gone for good.

I did just get a log of one SMTP error just a few minutes ago - it's a "real" error where the sendgrid.com SMTP service was unavailable for a few minutes and we got an actual error message back (which is good). All of the other issues were ones where the connection could not be established (data was lost in transmission immediately) and no error message was returned.

Kal

_________________
Our new shop with over 150 new products: shop.TheElectricBrewery.com
We ship worldwide and support our products and customers for life.
Purchasing through our affiliate links helps support our site at no extra cost to you. We thank you!
My basement/bar/brewery build 2.0
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View user's photo album (21 photos)
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