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rmessick
Joined: 20 Feb 2011 Posts: 123 Location: Turners Falls, MA
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Link Posted: Thu Mar 17, 2011 5:05 pm Post subject: |
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As a follow up, I received a prompt reply from Electrical Parts (I assume it was Tim) - they explained that there was a mix up at the factory, and new lights would be coming in late next week, and they'll send the replacements out then. They are a great outfit to deal with, no question about it!
-Dick
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silverspoons
Joined: 21 Dec 2010 Posts: 555 Location: Webster NY
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Link Posted: Thu Mar 17, 2011 9:24 pm Post subject: Ditto |
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had the same problem, Tim was great and is sending out new ones next week
silverspoons
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crush
Joined: 28 Dec 2010 Posts: 706 Location: Telemark, Norway
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Link Posted: Thu Mar 17, 2011 9:59 pm Post subject: |
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just checked mine, and they were all ok apart from the blue power lamp, which looked green. the red, yellow, white and green were as they should be. I wonder if they will ship a replacement to Norway?
_________________ ...just one more.
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tmcmaster007
Joined: 11 Jan 2011 Posts: 48 Location: South Lyon, MI
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Link Posted: Fri Mar 18, 2011 2:07 am Post subject: |
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I decided to turn on my blue, yellow, and green lights which are all green in honor of St. Patrick's day
_________________ Crabby T
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Sparky
Joined: 17 Dec 2010 Posts: 217 Location: Muir Beach, California
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Link Posted: Sat Mar 19, 2011 9:55 pm Post subject: |
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I just received my lights, and crap, some are green. Plus, the reset button was broken.
Ah, the woes of an electric builder! Time to return......
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Castermmt
Joined: 03 Jan 2011 Posts: 863 Location: Lowell, In
Drinking: Steelhead Porter, Alt-Toids, Hefty-Weizen, Terry's Kolsch, African Amber, Pumpkin Ale, Double Dog Ale
Working on: Janet's Brown Ale, Terry's Kolsch, Pilsner
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Link Posted: Sat Mar 19, 2011 10:34 pm Post subject: |
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I just put the 110 volts to it, Pumps looked good but the power "Blue" was Green.. I"ll be calling on Monday for the replacement. Thanks for the heads up. Castermmt
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CP wit the Green power light that should be Blue. |
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Sparky
Joined: 17 Dec 2010 Posts: 217 Location: Muir Beach, California
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Link Posted: Sat Mar 19, 2011 11:32 pm Post subject: |
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What number do you call for the return? I only have an email address.
BTW, nice panel Casetermmt.
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Castermmt
Joined: 03 Jan 2011 Posts: 863 Location: Lowell, In
Drinking: Steelhead Porter, Alt-Toids, Hefty-Weizen, Terry's Kolsch, African Amber, Pumpkin Ale, Double Dog Ale
Working on: Janet's Brown Ale, Terry's Kolsch, Pilsner
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Link Posted: Sat Mar 19, 2011 11:52 pm Post subject: |
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Sparky wrote: | What number do you call for the return? I only have an email address.
BTW, nice panel Casetermmt. |
Kal gave us good instructions to follow, I used different control PID's and Timer but his design made it work.
Pioneer breaker 1-800-541-7396 Thanks.
http://www.pioneerbreaker.com/SearchResults.asp?Cat=1016
Just spoke with Tim and My "Blue" light is on its way, Very good customer service.
Last edited by Castermmt on Mon Mar 21, 2011 8:05 pm; edited 1 time in total
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bbognerks
Joined: 10 Jan 2011 Posts: 51 Location: Wichita, KS
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Link Posted: Sun Mar 20, 2011 6:11 am Post subject: |
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Yeah my blue lights are aqua, lol. Oh well, at least they are all the same. I may see if they'll replace them, but I'm not too concerned.
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Sparky
Joined: 17 Dec 2010 Posts: 217 Location: Muir Beach, California
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Link Posted: Mon Mar 21, 2011 5:36 pm Post subject: |
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I just talked with Tim at Pioneer and they will replace the blue lights and some other issues I had with my order. They said to keep the old ones and not worry about sending them back - too much hassle for the $$. They said they would get it in the mail, pronto. Now, that's great customer service.
Anyone out there want (2) blue, but really green lights?
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pola0502ds
Joined: 14 Mar 2011 Posts: 290 Location: poland, Ohio
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Link Posted: Mon Mar 21, 2011 5:44 pm Post subject: |
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This is ridiculous. All the other problems people are having besides the light problem. I have my panel build but with no power so i cannot test anything else. I bought everything from them in one shot including my relays..
Something is fishy about not needing them back.. They may be cheap but a quick change and the light is fixed and theres a resale..
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kal Forum Administrator
Joined: 12 Dec 2010 Posts: 11116 Location: Ottawa, Canada
Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter
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kal Forum Administrator
Joined: 12 Dec 2010 Posts: 11116 Location: Ottawa, Canada
Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter
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Link Posted: Mon Mar 21, 2011 5:50 pm Post subject: |
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pola0502ds wrote: | Something is fishy about not needing them back.. They may be cheap but a quick change and the light is fixed and theres a resale.. |
Why? This is very typical. For the time and effort that it would take them to refund you the shipping cost and all the back and forth that requires, including changing the light fronts, it's just not worth it to them. Especially if it's only a handful of lights. I don't blame them. Many stores do this.
The lights only cost *US* about $3 each so their cost is probably half that or even less. Probably a buck each or so. Maybe less. It's not worth getting someone to send back what amounts to $5 worth of parts that then also need to be re-assembled/changed. They probably don't have spare tops anyway.
They sent me 4 wrong switches and told me to keep them even though they're perfectly re-sellable. Same reason. The $5-8 worth of parts (to them) is not worth the time/hassle/manpower.
Kal
_________________ Our new shop with over 150 new products: shop.TheElectricBrewery.com
We ship worldwide and support our products and customers for life.
Purchasing through our affiliate links helps support our site at no extra cost to you. We thank you!
My basement/bar/brewery build 2.0
Last edited by kal on Mon Mar 21, 2011 5:53 pm; edited 1 time in total
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Sparky
Joined: 17 Dec 2010 Posts: 217 Location: Muir Beach, California
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Link Posted: Mon Mar 21, 2011 5:53 pm Post subject: |
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pola0502ds wrote: |
Something is fishy about not needing them back.. They may be cheap but a quick change and the light is fixed and theres a resale.. |
Pola, the parts are so cheap that it would cost more to ship it back than what it's worth. I get your point, but they look at it as a trade-off or what is cheaper. For them to receive, adjust, and sent back out is too much. I, on the other hand, don't want to see this stuff end up in a land fill.
Regardless, they answered their phone and said they would take care of it.
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pola0502ds
Joined: 14 Mar 2011 Posts: 290 Location: poland, Ohio
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Link Posted: Mon Mar 21, 2011 6:32 pm Post subject: |
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If they really are that cheap then I guess it doesn't make sense. I sell product and work in an environment where because of the economy we live in currently, we save where ever we can and if that means reselling an item we had to fix then so be it. But i get the point now..
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konrad
Joined: 02 Feb 2011 Posts: 29 Location: Mass
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Link Posted: Tue Mar 22, 2011 1:10 am Post subject: |
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Did anyone get their lights exchanged? Only my blue power light was the wrong color - green led with blue lens. Not a big deal but I'm little anal about things like this.
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pola0502ds
Joined: 14 Mar 2011 Posts: 290 Location: poland, Ohio
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Link Posted: Tue Mar 22, 2011 10:30 am Post subject: |
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konrad wrote: | Did anyone get their lights exchanged? Only my blue power light was the wrong color - green led with blue lens. Not a big deal but I'm little anal about things like this. |
From the sounds of it, if you have a problem they are more than willing to replace it for you. Just call the company and ask for Tim, he is the one I have dealt with.
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tmcmaster007
Joined: 11 Jan 2011 Posts: 48 Location: South Lyon, MI
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Link Posted: Tue Mar 29, 2011 1:08 am Post subject: |
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Just out of curiosity, anyone get their replacement lights yet? I think I was probably the first person to call and still have received no replacement lights. I was sent my replacement contact block that I reported on the same call to Pioneer.
_________________ Crabby T
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Castermmt
Joined: 03 Jan 2011 Posts: 863 Location: Lowell, In
Drinking: Steelhead Porter, Alt-Toids, Hefty-Weizen, Terry's Kolsch, African Amber, Pumpkin Ale, Double Dog Ale
Working on: Janet's Brown Ale, Terry's Kolsch, Pilsner
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Link Posted: Tue Mar 29, 2011 1:13 am Post subject: |
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I got mine (UPS) about 5 days after calling , they even sent me another free 10 foot tape measure.
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silverspoons
Joined: 21 Dec 2010 Posts: 555 Location: Webster NY
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Link Posted: Tue Mar 29, 2011 1:17 am Post subject: Received |
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Got mine last week
Silver spoons
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