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Shipping Time

 
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USMC_Brewer




Joined: 03 Dec 2013
Posts: 7



PostLink    Posted: Tue Dec 03, 2013 12:15 am    Post subject: Shipping Time Reply with quote


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How long has it taken for your items to ship? I ordered some heating elements and haven't received any emails or an expected shipping date.

Thanks for the help
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kal
Forum Administrator



Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Tue Dec 03, 2013 2:28 am    Post subject: Reply with quote

Hi Zachary!

Ship times are indicated on the order pages (see below the "ADD TO CART" buttons) - it's easy to miss. In the case of the heating elements, it's 1-2 weeks for the kits and 2-3 weeks for pre-assembled.

I personally respond to each order that is placed and provide an ETA just to make sure that people are aware. I looked up your email address based on your forum user name and you ordered on November 21 at 5:52PM (my time) and send you an email within the hour to your same z*******@gmail.com account. Maybe it ended up in your junk mail folder?

I noticed that on Nov 17 and Nov 19 you asked about ship times about 30A assembled panels to both Mike and myself and I responded both times, so I think our email responses are definitely being filtered to your junk mail folder. Make sure to take a look there and mark our emails as 'clean'.

Cheers,

Kal

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My basement/bar/brewery build 2.0


Last edited by kal on Thu Apr 03, 2014 9:58 pm; edited 1 time in total
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kal
Forum Administrator



Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Tue Dec 03, 2013 2:30 am    Post subject: Reply with quote

EDIT: I resent both emails to your z********@gmail.com just in case they're no longer in your junk mail folder. (I'm not sure how long gmail keeps junk).

Kal

_________________
Our new shop with over 150 new products: shop.TheElectricBrewery.com
We ship worldwide and support our products and customers for life.
Purchasing through our affiliate links helps support our site at no extra cost to you. We thank you!
My basement/bar/brewery build 2.0
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View user's photo album (21 photos)
kal
Forum Administrator



Joined: 12 Dec 2010
Posts: 11116
Location: Ottawa, Canada

Drinking: Pub Ale, Electric Creamsicle, Mild, Pliny the Younger, Belgian Dark Strong, Weizen, Russian Imperial Stout, Black Butte Porter


PostLink    Posted: Tue Dec 03, 2013 11:44 pm    Post subject: Reply with quote

... and in case we're still having email issues, I wanted to thank you for the big order you just placed 10 mins ago - it's appreciated! (I sent an email response - let me know if you didn't get it).

Cheers,

Kal

_________________
Our new shop with over 150 new products: shop.TheElectricBrewery.com
We ship worldwide and support our products and customers for life.
Purchasing through our affiliate links helps support our site at no extra cost to you. We thank you!
My basement/bar/brewery build 2.0
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View user's photo album (21 photos)
USMC_Brewer




Joined: 03 Dec 2013
Posts: 7



PostLink    Posted: Tue Dec 03, 2013 11:51 pm    Post subject: Reply with quote

Thanks Kal! I found the emails, for some reason they went to my trash bin.

I cant wait to see the finished product.
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Joebrewing




Joined: 19 Jan 2014
Posts: 41



PostLink    Posted: Thu Apr 03, 2014 9:35 pm    Post subject: Reply with quote

Any update? Did you get your panel?
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USMC_Brewer




Joined: 03 Dec 2013
Posts: 7



PostLink    Posted: Thu Apr 03, 2014 9:53 pm    Post subject: Reply with quote

I have received my control panel, however I am away for training for the next month so I will not get to use it.

Thanks for all the help Kal
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KC130FENSI




Joined: 12 Oct 2013
Posts: 9
Location: Southern Maryland


PostLink    Posted: Fri Apr 04, 2014 1:36 pm    Post subject: Reply with quote

Well it looks like there is a fellow Devil Dog on here. Where are you stationed? I'm in NY. I would love to brew with another Marine if you are anywhere in the area.

Prosit!

Mike
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Haqman




Joined: 30 Apr 2014
Posts: 8



PostLink    Posted: Wed Apr 30, 2014 10:02 pm    Post subject: Reply with quote

Oorah!!
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